I am so sorry this is happening to you and your family! I don't think she will be able to "redeem" the token because of what previous poster has already said (MS reads these forums, etc....). Also, if she goes home and orders the book AFTER finding the token, there will be record of when she bought the book, so....that is further proof. I am a believer in karma...or what goes around comes around...so I think that bad karma will catch up with that lady and her husband.
Lisa....
Trying, yet again.....
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