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Thread: Book Order Response Time

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    stvwz's Avatar
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    Default Book Order Response Time

    I ordered the Fandango Book directly off of the FollowtheFox.com website and paid through Paypal over two weeks ago and have not seen the book nor heard from the publisher despite several emails in the last week to find out shipment details.

    Has anyone else had any experience with ordering direct from the website? Any good contact email or phone number I can try.

    Thanks

    Steve

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    Ingrid is offline Junior Twelever +1 Bronze Ingrid is an unknown quantity at this point
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    I ordered two separate books from the website, one within the past month or so. Both books arrived relatively promptly. I can't remember exactly how long I waited, but I remember being impressed that they arrived as soon as they did, given that they were being shipped to the UK. I also paid through Paypal.

    I'm afraid I don't have any useful phone or e-mail contact details, but I may still have the envelope in which the books came. Would you be interested in the postal address?

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    Quote Originally Posted by Ingrid View Post
    I ordered two separate books from the website, one within the past month or so. Both books arrived relatively promptly. I can't remember exactly how long I waited, but I remember being impressed that they arrived as soon as they did, given that they were being shipped to the UK. I also paid through Paypal.

    I'm afraid I don't have any useful phone or e-mail contact details, but I may still have the envelope in which the books came. Would you be interested in the postal address?

    Hi Ingrid,
    Any contact info at all would be very appreciated!

    Thanks

    Steve

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    Ingrid is offline Junior Twelever +1 Bronze Ingrid is an unknown quantity at this point
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    I can't quite make out the address, so I've attached a scan showing the return address for both envelopes.

    I make it:

    Stockwell Publishing
    16 Chestnut Street, Suite...??
    Boston, MA 02108

    Again, I can't remember how long it was between my placing the order and the books arriving, but I can give you a couple dates.

    I received the PayPal receipt for the first order on 16 January; the postmark on this package was 20 January. The PayPal receipt for the second order was dated 20 February; this order had a postage-paid sticker marked 26 February and an postmark made with an inked stamp dated 25 February, on top of the sticker. (How those dates worked out is a mystery to me!)

    When I paid for the book, there were no options for international shipping. I sent an e-mail with my second order asking if I was being charged the correct shipping and offering to add on the extra postage required to ship the book to the UK. I didn't receive a reply to that e-mail, so I'd assumed all was well, my e-mail was eaten by an extra-hungry spam filter, or the e-mail wasn't checked frequently. In any case, all arrived in a reasonable time period and in perfect condition.

    I hope you get your book soon!
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    Looks like Suite 100.
    Whatever I feel like I wanna do. Gosh!

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    Thanks Ingrid and Sue. Will let you know how it works out...

    Steve

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    We save all those padded and reg manilla envelopes to recycle if needed. Found mine too. I have what you have Ingrid.

    16 Chestnut Street Suite 100
    Boston, MA 02108

    However the site has a different addy:
    followthefox - Order Book

    Stockwell Publishing
    84 State Street Suite 300
    Boston MA 02109
    followthefox - Home

    Confirmation of payment received to post mark was 4 days.
    However I received a confirmation e-mail that it was shipped 3 days later from:
    "william@followthefox.com"
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    Geez, I hope the Stockwells aren't in financial trouble. Here is what I found when searching for 16 Chestnut Street. It is a townhouse selling for $4.9M.

    Daniel A. Mullin & Associates

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    Exclamation book order delay..

    i ordered last week. as soon as i ordered i realized i entered my address wrong by 1 digit. I immediately emailed them and got no response. sent another email a couple of days later and still no response.


    when i first ordered some books about 9 months ago they were prompt. I dont know whats going on, but it always seems like these books(and websites) just end up disappearing (ie. Alchemist Dar, Alex and the Greatest Dream).

    i hope not because i really love Fandango.

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    Ingrid is offline Junior Twelever +1 Bronze Ingrid is an unknown quantity at this point
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    Looks like all is well!

    There may be some hope after all...

    guttom, you might try e-mailing again now!

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