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Thread: FTC rules

  1. #11
    mdredmond is offline Twelever Silver mdredmond is an unknown quantity at this point
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    Beth -

    The phone number on the PR site is a 469 area code. 469 is a cell phone area code used in North Texas - so that's probably his new cell phone number.
    "The important thing in aeroplanes is that they shall be speedy."

    -Baron Manfred Von Richthofen

  2. #12
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    Here are more rules
    Selling on the Internet: Prompt Delivery Rules




    The Internet is the fastest growing source of mail order sales. It's estimated that consumers spent $44.5 billion on Internet-based goods and services in 2000 - $11.5 billion alone during the 2000 holiday shopping season. The explosive growth in the goods and services sold online has in the past, taken many online sellers by surprise: demand has outpaced supply, depleting inventories and disappointing customers. The Federal Trade Commission is advising online merchants to review their obligations under the Mail or Telephone Order Merchandise Rule to better serve their customers this holiday season.

    The Rule spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet. Your compliance can have bottom line benefits for your company - that is, satisfied customers are repeat customers.

    Complying With The Rule
    By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.

    If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date and explain his right to cancel and get a full and prompt refund.

    For definite delays of up to 30 days, you may treat the customer's silence as agreeing to the delay. But for longer or indefinite delays - and second and subsequent delays - you must get the customer's written, electronic or verbal consent to the delay. If the customer doesn't give you his okay, you must promptly refund all the money the customer paid you without being asked by the customer.

    Finally, you have the right to cancel orders that you can't fill in a timely manner, but you must promptly notify the customer of your decision and make a prompt refund.

    Running Late? Overwhelmed with Orders?
    The Rule gives you several ways to deal with an unexpected demand.

    *

    You can change your shipment promises up to the point the consumer places the order, if you reasonably believe that you can ship by the new date. The updated information overrides previous promises and reduces your need to send delay notices. Be sure to tell your customer the new shipment date before you take the order.

    *

    You must provide a delay option notice if you can't ship within the originally promised time. The Rule lets you use a variety of ways to provide the notice, including e-mail, fax or phone. It's a good idea to keep a record of what your notice states, when you provide it, and the customer's response.



    For More Information
    The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or to get free information on consumer issues, visit www.ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters Internet, telemarketing, identity theft and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
     
    FEDERAL TRADE COMMISSION FOR THE CONSUMER
    1-877-FTC-HELP www.ftc.gov

    Your Opportunity to Comment
    The Small Business and Agriculture Regulatory Enforcement Ombudsman and 10 Regional Fairness Boards collect comments from small business about federal enforcement actions. Each year, the Ombudsman evaluates enforcement activities and rates each agency's responsiveness to small business. To comment on FTC actions, call 1-888-734-3247.

    October 2001

    www.ftc.gov/donotcall www.consumer.gov/idtheft www.ftc.gov/spam

  3. #13
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    Quote Originally Posted by beth
    WOW! I have already heard back from the BBB. They said that they reviewed my complaint, and forwarded it to SQ for a response.  SQ has 22 days to respond. I didn't expect to hear anything from them this soon!
    Beth- It's been nearly 22 days, if not the full 22 days. (I can't be bothered to count it out. )

    Have you had any response from the BBB or from SQ?

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  4. #14
    rdshackleford's Avatar
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    I did a search on the BBB.org website and came up with two hits. One was in Texas and one in DC. Beth, which one was your complaint? I'm curious where the other complaint came from.

    -Rusty

    It's not a place, it's a yearning. It's not a race, it's a journey.

  5. #15
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    The one in DC was mine, since SQ seems to still use the DC address in the Compendiums that they have sent (as a return address) and I knew Beth had used the one in Texas I decided to use DC to cover all bases.

    No news from BBB about it yet.

  6. #16
    beth's Avatar
    beth is offline Junior Twelever +1 Bronze beth is an unknown quantity at this point
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    I have to admit that I am very disappointed in the BBB. I first filed my complaint on 11-15. I was sent a confirmation that my complaint was received and being reviewed. Then I was sent a notice saying that the BBB was waiting for ScrollQuest to reply to them. They had until 11-30. ScrollQuest did not respond to the BBB by that date. So on 12-1, the BBB sent them a "reminder" that they were waiting for them to respond to the dispute. They had until 12-11. I checked the status today, 12-12, and no surprise---SQ still had not given the BBB a response. Again, the BBB sent them another "reminder" but this time they did not indicate a date for when they wanted the business to respond.

    I sent an update to the BBB, and I sent an email to the Dallas BBB (where my complaint was forwarded). In my email I expressed how disappointed that I am in the BBB. All they seem to do is send a copy of the complaint to the business and wait for a reply. If there is no reply, they just send a reminder. I expressed in my email how SQ still has an active website, and are still receiving orders from new customers. Those new customers have not received their shipments either.

    We'll see what happens, but at this point, I am not expecting much.

    I have also filled out a complaint to the FTC. They can not get your $ or your items for you, but they can investigate. And I wrote to Pirates Magazine weeks and weeks ago, but I did not get a reply. I did not phone Pirates Magazine though, as Lafitte suggested.

    I implore anyone who has not received their items or prizes to write to the BBB and the FTC. You may not get your money back, but you are at least making a record of what injustice SQ has done to you. Companies like SQ should not be allowed to continue to rip off consumers. Please, can't we all band together to do something decent for the rest of the treasure hunting community?

  7. #17
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    Another powerful way to shut down the SQ scam is to review their products on Amazon.com. I noticed mdredmond gave a nicely dissuasive review for the GA scroll. But the other two scrolls remain unreviewed.

    -Rusty

    It's not a place, it's a yearning. It's not a race, it's a journey.

  8. #18
    gabi's Avatar
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    I got a letter from the BBB regarding the SQ complain.

    The BBB has already contacted SQ twice and they have not received a reply to their requests to response, they are sending a final letter.

    BBB is not able to compel a firm to answer and resolve complaints. When their requests are ignored the information is made a part of the firm's file at the BBB. In many cases this will result in an "unsatisfactory" business performance record being issued on the firm.

    If I don't hear back from them, that means that their attempts at conciliation have been exhausted and I may wish to contact an attorney or my local or state office of consumer affairs to pursue the matter further.

  9. #19
    rdshackleford's Avatar
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    According to the BBB website, they now have a "unsatisfactory record" both in Washington, DC, and in Dallas.

    Amazon continues to sell their scrolls. In fact, The Gris-gris Doll has one item of feedback calling it "Awesome!", by one of us no less. The other two scrolls have no feedback.

    The Wikipedia page reads like marketing hype. Someone added a pretty tame warning about slow shipments. Still, nothing about the whole scam thing. Anybody is free to edit Wikipedia. Here is their entry:
    http://en.wikipedia.org/wiki/Scroll_Quest
    Just hit "Edit this page" and go nuts. If you stick to verifiable facts, the edits should survive.

    -Rusty

    It's not a place, it's a yearning. It's not a race, it's a journey.

  10. #20
    netsirk's Avatar
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    Actually there is feedback on the GA scroll - made by mredmond (one of us) He has a beware:

    " The guys at ScrollQuest have become very unresponsive to customers who have won prizes in their hunts. They are also having trouble delivering ordered scrolls.

    They had a very good relationship with the moderators at Tweleve (an armchair treasure hunt community), but have since fallen into the 'not recommended' category because of their failure to pay out prizes and/or communicate with winners.

    Some customers have been trying to claim their prizes for months now..."

    I think everyone that has ordered anything and not received it should 'review' SQ on Amazon!
    Like Contests???
    Then check this out!
    http://tweleve.org/forumdisplay.php?...t&pp=20&page=1



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